You can use SysInfo to quickly find the data they need to resolve your system problem. 

The AATools System Info module delivers the most detailed information available about your PC: the operating system installed, CPU, memory, display, drives and media, engines, printers, devices, network adaptors and addresses and Advanced Power management system.

Download AATools SysInfo

AATools System Information features:

• identifies 105 processor types and 19 coprocessor types from: Intel, AMD, Cyrix, VIA, Centaur/IDT, Rise, Transmeta, NexGen, UMC, IBM, Texas Instruments, C&T, IIT, ULSI
• identifies frequency of processor, for Pentium class processors detection accuracy is close to 0.1 MHz
• identifies clock ratio and FSB clock of processors
• detects original (not-overclocked) frequency of processors
• identifies processor features (MMX, SSE, SSE2, 3DNow!, 3DNow! Extensions and others)
• identifies L1/L2/L3 cache size and parameters
• detects SPD memory modules (size, type, vendor, speed parameters and others). The program can detects 418 memory modules vendors
• identifies 330 motherboard manufacturers with AMI BIOS and 160 manufacturers with AWARD BIOS and their URLs
• identifies vendor, date and version of BIOS
• identifies vendor and model of chipset
• identifies system PnP nodes and used resources. The program can detect 142 vendors of PnP devices and 1507 models
• identifies ISA/PnP devices and used resources
• identifies LPT/PnP devices (printers, scanners)
• identifies 114 vendors and 3678 monitor models, the real diagonal image size, modes supported by the monitor and other features
• identifies all PCI/AGP devices. The program can detect 1754 vendors and 2834 PCI/AGP devices
• identifies models and size of ATA/ATAPI devices (HDD, CD-ROM, ZIP drives). Detects PIO, DMA and Ultra DMA modes (including active modes of the configuration). Identifies ATA/ATAPI devices on external UDMA controllers
• detection of CD-drives' maximum and current read/write speeds
• identifies vendor and name of graphic controller, video memory size
• identifies sound card type
• identifies network cards and network computer name
• identifies mouse type
• detects COM and LPT ports

You can refresh the information manually and print it.