We are here to help

The G-Lock Software team are here to help you with our programs in any way that is possible.

If you have a query about the development of rules in G-Lock Email Processor or need a consulting service for G-Lock Email Processor, please, go to our Consulting and Rule Development Services page.

Before you contact our technical support, please have a look at our Online Knowledge Base. Chances are that by browsing through their entries, you will get an instant answer to your problem.

To get help from our support team, place a ticket with our Support Department using the form below. If you don’t have an account on HelpDesk yet, the account will be automatically created and a confirmation email will arrive at your email address. You MUST confirm your account creation by clicking the link in the email.

During our working hours (9:00 – 18:00 +3GMT) on business days we are able to connect to your desktop via TeamViewer and provide help with the program and/or rule configuration in the real time. If you want to get help via TeamViewer, download the TeamViewer client and start it. It will give you the ID and password. Send your ID and password to us in order we can connect to your desktop.