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 ... \ Products \ G-Lock Email Processor \ User Guide \ Hard & Soft Bounced Emails

Bounced Emails Processor is destined to detect and process bounced email messages. Bounced Emails Processor can recognize soft bounced messages and hard bounced messages.

Bounced messages are called soft bounced if they come back to the sender due to some temporary reasons: busy mailbox, blocked domain, mailbox full, account temporary down, network busy, mailbox over limit, etc. The Status field of soft bounced messages shows errors beginning from 4. You can try several attempts to deliver a message to these email addresses. If after that the delivery is still failed, you should simply delete these emails from your database as non deliverable.

Hard bounced messages refer to non-existing users, or that mail servers or email clients filtered emails and returned them as hard bounced. Hard bounced emails have the Status field beginning from 5. It makes no sense to resend a message to hard bounced emails and you should simply remove them from your mailing list.

When you set the Bounced Emails Processor, the program automatically displays you the default Field Extractor settings that allow you to extract the following data from bounced emails:

Email - the field contains a bounced email address. If a bounced message has more than one email address in the Email field, the program will extract all bounced email addresses.

Status - the field contains an automatic delivery status notification from a mail server. For more information, see RFC 1893.

Action - the field contains the result of delivering a message. For bounced messages the action is usually Failed.

Error - the field contains the reason of a non-delivery of a message.

Note:
 

If you do not want the program to extract the data from all these fields, you can remove some of them and leave the necessary ones. But you cannot remove the entire Field Extractor as there will be no data to perform further actions.

After the data is extracted, the program executes Actions: saves the data to a file.

To write data extracted from soft bounced messages to a file, we set up Write To File action in this way:

To write data extracted from hard bounced messages to a file, we set up Write To File action in this way:

As a result after the program finishes its work, you will have two different files containing soft and hard bounced emails.

 

 

G-Lock Email Processor
  User Guide

Getting Started
Program Main Window
Process Bounced Emails
Process Remove Requests
Process Subscribe Requests
Process Confirmation Letters
Detect and Remove Spam Emails
Creating Accounts
Creating New Rule

Program Settings
General Settings
Inbox Explorer Settings

Setting up Filters
Principle of Email Filtering
Using Regular Expressions
Filter By Size
Filter By Header/Body
Filter By Subject

Setting up Field Extractor
Field Extractor Window
Source Box
Generate Value From Mask
Create Fields From Database
Create Fields From Clipboard
Create Table In External Database

Setting up Fields Processor
General Settings
Script Syntax

Setting up Bounced Emails Processor
Hard & Soft Bounced Emails
Exclusion List

Setting up Actions

MS Windows Script
General Settings

Database Manager
General Settings
Connection Info
Custom SQL
Working With Table In Excel
Get Identity Value From Table

Write To File
General Settings

Save Attachment
General Settings

Forward Email
General Settings
Additional Settings

Send Email
General Settings
Additional Settings
HTML Settings

Log
Outbox
Inbox Explorer

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