How to process bounced emails with G-Lock EasyMail
With the new Bounced Manager module in G-Lock EasyMail you can handle
bounced emails after your email campaign is complete. The Bounced Manager
provides you with the most accurate bounce detection solution. It downloads your bounces,
classifies them, and helps you remove bad
email addresses from your email lists.
 Tip!
With G-Lock EasyMail you can direct bounced emails to a specific account so they
do not mix up with other messages on your main account. To do this, enter a
specific account name destined to bounced messages into the Return E-mail
Address field in the General Account Settings of G-Lock EasyMail.
The Bounced Email Manager will collect bounced messages from your email
account.
You'll see bounced messages in the middle pane as far as the Bounced Manager
will
be retrieving them. The Bounced Manager recognizes the following types of
bounced
messages:
Hard |
The mail server
could not send the message. The most common example of a hard bounce is
if the user doesn't exist on that domain, or the mailbox is unavailable,
or the email address is invalid.
|
Soft |
The recipient's
mail server is temporarily unable to accept the message. This usually
happens when the user's mailbox is full, or the user is over quota, or
the mail domain is unrouteable.
|
Blocked |
Indicates that the
recipient's mail server blocked the message sent from your IP address or
from your mail server's IP address.
|
Temporary |
The mail server is
temporarily unable to send your message. This usually happens if the
mailbox is temporarily disabled or not found.
|
Spam |
Indicates that the
message was blocked by anti-spam filters on the recipient's mail server
or email client.
|
MDN |
Indicates that the
message is a Message Disposition Notification, commonly known as a "read
receipt".
|
Warning |
Indicates that the
mail server will try to deliver the message again.
|
Unknown |
Indicates that the
program was not able to detect the type of the bounce message. |
The Bounced Email Manager extracts the email addresses from bounced messages
and saves them to a file.
The program creates a unique file name for every session and inserts the date
and time into the file name, for example Bounced_2006-Dec-20 [13.27.19].txt.
By default the files with bounced email addresses are saved to this folder on
the
disk:
...My Documents\G-Lock Software\EasyMail\Bounced
If you want to save the files with bounced email addresses to another place,
you can select a different location in the Bounced Manager settings.
After the Bounced Manager finished downloading emails, click "Delete
email(s) from server" option to delete bounced messages from the mail
server.
Now you can remove or exclude bounced email addresses from your groups in
G-Lock EasyMail Address Book.
To remove bounced emails (available for groups only):
1. Open G-Lock EasyMail Address Book.
2. Select the group you want to remove bounced email addresses from.
3. Click on Email List menu.
4. Select Remove From Current Group option. To remove bounced emails from
all the groups, select Remove From All Groups option.
5. Select a file with bounced email addresses on the disk.
6. Click Open.
To load bounced emails into the exclusion list (available for groups and
databases):
1. Open G-Lock EasyMail Address Book.
2. Select the group or database you want to exclude bounced email addresses
from.
3. Click the right mouse button on the Exclusion List pane.
4. Select Load Exclusion List option from the menu.
5. Select a file with bounced email addresses on the disk.
6. Click Open.
|
