Top 16 Questions about G-Lock EasyMail

If you don't have your own SMTP server, you can use the SMTP server of your ISP. You can contact your ISP and ask what SMTP settings you need to enter in G-Lock EasyMail to send emails.

If using your ISP SMTP server is not an option for you, you can consider one of the following options:

1. VPS hosting

You can read about web hosting companies, plans and prices at this forum.

By default web hosting services provide you with the Exim MTA (mail transfer agent). But this MTA is not very reliable and it doesn't allow sending huge amounts of emails.

We also have a VPS hosting. But instead of the default Exim MTA, we use Axigen MTA from
http://www.axigen.com/mail-server/download/

We are happy with it. Axigen MTA allows send many emails without problems. In addition, it allows you properly configure sender authentication records that are important if you want to get your emails delivered to the recipient's Inbox.

We use our domain name glocksoft.com. We have Axigen set on the port 26 while Exim uses the default 25 port.

We send to our customer database only so we don't have spam complaints issues.

Plus, we are signed up for feedback loops with major ISP such as Yahoo, MSN, USA.net and if we receive a notification that someone flagged our email as spam, we remove that email address from our database.

The speed of sending the emails is rather fast – 10,000 emails (message size is 15 KB) within 30 min.

2. Amazon SES

Amazon Simple Email Service (Amazon SES) is a highly scalable and cost-effective bulk and transactional email-sending service for businesses and developers. Subscription is quick and is on pay-as-you-go basis. Once you setup an account with Amazon SES, you can setup G-Lock EasyMail to use Amazon SES settings to send bulk emails.

3. SMTP.com 

SMTP.com provides the highest performance in sending emails and ensures inbox delivery for your critical messages, while protecting your IP reputation.  SMTP.com establishes Feedback Loops (FBL), DomainKeys/DKIM signing, SPF and manages ISP Relationships (including Whitelist, Greylist and Blacklist resolution) for you. They have a variety of service plans that address the diverse needs of users ranging from small businesses to large corporations who require higher service levels and support. To try the service, click here for your 28-day free trial account.

The “Direct Send” mode works well only if you install G-Lock EasyMail on a Windows server or Windows VPS where authentication records such as Reverse DNS and PTR records are setup properly. Some mail servers checks the IP address of the sender for correct authentication records. If the check fails, the message is rejected. With that said, if you use G-Lock EasyMail on your local computer, consider using the “Send via SMTP server” or “Send via Amazon SES” sending mode to get all messages sent.

Note that when you are using Amazon SES in a non production mode, you can send the email only to the email addresses that you have verified. Here is what it is written on the Amazon website:

====
New users are placed in the Amazon SES sandbox, where they can test and evaluate the service in a restricted mode. As a sandbox user, you have full access to the Amazon SES API; however, the following restrictions are in effect:

- Emails can be sent only to and from verified email addresses.
- You can send a maximum of 200 messages per 24-hour period.
- You can send a maximum of one message per second.
====

So, you need to request a production access to Amazon SES to be able to send the message to other email addresses.

When sending the email, you must have checked the “Request Read Receipt” option in G-Lock EasyMail.

If you check this option, G-Lock EasyMail adds the 'Disposition-Notification-To' field to the message header. This field is not allowed by Amazon SES. That’s why you get the error.

You need to uncheck the “Request Read Receipt” option in the “Send Message” screen and re-send the email.
 
If you need to know who from your recipients opened the email, you can use our G-Lock Analytics service to track your email opens and clicks.
 
Here is the list of header fields that Amazon SES accepts:
 
• Accept-Language
• Bcc
• Cc
• Comments
• Content-Type
• Content-Transfer-Encoding
• Content-ID
• Content-Description
• Content-Disposition
• Content-Language
• Date
• DKIM-Signature
• DomainKey-Signature
• From
• In-Reply-To
• Keywords
• List-Archive
• List-Help
• List-Id
• List-Owner
• List-Post
• List-Subscribe
• List-Unsubscribe
• Message-Id
• MIME-Version
• Received
• References
• Reply-To
• Return-Path
• Sender
• Subject
• Thread-Index
• Thread-Topic
• To
• User-Agent
 
Amazon SES also accepts X-headers. This lets you add your own user-defined headers, each of which must begin with X-. You can read more about X-headers here.

If you want to add custom header fields in G-Lock EasyMail, open G-Lock EasyMail Settings, click on the Advanced tab, click "Add", type the header field name and value and click OK.

One license (or one key) allows activate G-Lock EasyMail Business edition on 2 computers for your own needs, for example on your desktop and on your laptop, or on your home and work computers.

If several persons in your office are going to use G-Lock EasyMail, you need to purchase 2 or more licenses depending on the exact number of computers where you want to install G-Lock EasyMail Business edition.

Use the Backup/Restore option in G-Lock EasyMail to move the program workplace to the new computer.

First save the data backup on your current computer. To backup the data:
 
1. Open G-Lock EasyMail on your current computer
2. Click on the Tools menu.
3. Click on “Backup Workplace”.
4. Specify the file on the disk to save a backup. You can save a backup file to a CD, for example.
5. Click Backup.
6. Click Close when finished.

Then download the latest version of G-Lock EasyMail from our download page and install it onto your new computer.

Use your personal key to activate G-Lock EasyMail on the new machine.
 
When the program is activated you can restore the workplace from backup. To restore the data:  

1. Open G-Lock EasyMail on the new computer
2. Click on the Tools menu.
3. Click on “Restore Workplace”.
4. Specify the file on the disk with the data backup.
5. Click Restore.
6. Click Close when finished.

The "Unable to locate account" error occurs if the account was renamed or deleted. Go to your accounts and make sure that the account really exists. Also make sure that the Account name doesn’t contain the characters like ; : , “

Such characters are not allowed in the Account name.

Delete your email from the Delivery Monitor, open the message again, re-select the Account in the From field and re-send the message.

Make sure that there are the absolute paths to the images in your email. Better if you re-insert the images before sending the email. To do this:

Open your message in the Edit mode and then click on the "Picture” icon.

Browse the folders and select the image you want to insert, for example:

C:\Documents and Settings\Julia\My Documents\My Pictures\pic1.gif

This is the absolute path and it will work well.

Even better if you upload your images to your website and specify the paths to the images as URLs, for example:

http://www.yourdomain.com/images/pic1.gif

When the images are loaded from the server, they display properly within the message in web based email accounts.

Note that the deliverability rate to the Inbox depends mostly on your sender reputation and on the list you send emails to and not on the email software you use. If your message triggers spam filters, it may be sent to the spam or junk folder or deleted forever without any notification to you.

Here are the tips you can follow to avoid your emails being marked as spam:

1. Send emails to a verified list of opt-in subscribers. If you send to people who don't know you and did not request emails from you, they are likely to report your messages as spam to the ISP.

2. Send the emails through your ISP mail server or through your own mail server which has the sender authentication records such as SPF records, Reverse DNS, DomainKeys records properly setup. For more details read this article.

3. Send the emails using Amazon SES settings if you don't have your own SMTP server or can't use your ISP mail server due to email sending restrictions. Amazon SES is a cheap email sending service. Amazon SES charges only $1 per 10 000 messages. With Amazon SES you can be sure that your emails will be delivered to the Inbox because they watch about their email sender reputation and their servers have all authentications records properly setup.

4. Check your mail server IP address against spam databases (blacklists). If the IP is listed in some spam databases, your emails may be classified as spam. You can use the tools below to check your IP:

http://www.mxtoolbox.com/

http://www.dnsbl.info/dnsbl-database-check.php

If you see that your IP is blacklisted, you should go to the websites of those blacklists and search for the removal instructions.

If you enter the SMTP server name in G-Lock EasyMail Account Settings just like in MS Outlook, G-Lock EasyMail will simply give the messages to the SMTP server and the SMTP server will send the emails out. In this case the speed of sending the emails depends on the mail server. G-Lock EasyMail can give 100 000 emails per hour to the server. If the mail server can handle such volume of emails, you will be able to send 100 000 messages per hour.

G-Lock EasyMail HTML editor provides you with basic HTML features and is not intended for creating complicated HTML emails. Use a professional HTML editor, for example FrontPage or DreamWeaver, to create a nice looking HTML email. Save the HTML file and then load it into a new message in G-Lock EasyMail. If you don't have enough knowledge or skills in the HTML design, browse this HTML templates collection and choose a template you like best. Or, you can request an exclusive HTML email design here.

To send the message in the Hebrew language, do this (all the steps are required):
 
1. Go to Start –> Control Panel –> Clock, Language and Region –> Region and Language.
 
2. Make sure the Hebrew language is added to the keyboard. If it's not, add it.
 
3. Select "Hebrew (Israel)" in the Format field.
 
4. Click on the Administrative tab in the "Region and Language" screen.
 
5. Click on the “Change system locale…” button and set the Hebrew (Israel) as the system locale.

 
6. Click OK.

7. Restart your computer.
 
After restart, open G-Lock EasyMail, open a new message, set the Hebrew (Windows) encoding for the message, add the message content on Hebrew, type the Subject and send the email. The Hebrew characters will display well when the message is received.

You can follow the above steps to send emails on Arabic too.

The Send button is greyed out if you did not select an account in the From field and /or a group in the Group field. Make sure you selected an account and a group. If you did not send the message to a group, type one or several email addresses in the To field.

Create an email and click Send. Then on the Send Message screen select the sending mode and check the "Periodically sleep while sending for xx sec after processing xx messages" option and enter the number of emails to be sent at one go and the time interval in seconds. Click OK. G-Lock EasyMail will send xx emails every xx sec without your participation.

Yes, both Personal and Business editions of G-Lock EasyMail can attach different files for different recipients. For more details read this article in our blog.

G-Lock EasyMail only shows you the number of processed, sent and not sent emails. In G-Lock EasyMail Business edition you can generate and send email campaign reports via email. Plus, G-Lock EasyMail Business edition includes the Bounced Manager module that you can use to process bounced emails. You will be able to retrieve bounced emails from the server and save them to a file, or add to the exclusion list in G-Lock EasyMail address book.

To get the reports about who opened the email, who clicked links in your message, who unsubscribed and which email clients your recipients used to open your message, you can use our G-Lock Analytics email tracking service. It is integrated with G-Lock EasyMail. You can watch our video guide to learn how to use G-Lock EasyMail with G-Lock Analytics.