Top Questions about G-Lock EasyMail7

Installation and Transfer

Can I use G-Lock EasyMail7 on Mac?

Though G-Lock EasyMail7 is developed for Windows, you can use it on MAC with Parallels Desktop and a Windows license (that allows the use of applications developed for Windows on Apple devices).


Can I install the product on 2 machines? I’m running a desktop in the office, have a laptop and a home desktop.

If you have one license, you can install and activate the EasyMail7 Server component only on one machine. And you can install the EasyMail7 Client on as many machines as you need, i.e. on your desktop in the office and at home and on your laptop.


How can I transfer the program from one PC to another without losing any data?

All program data is stored on the EasyMail7 Server.

To transfer the EasyMail7 to a new location without losing any data, follow the steps below:

1. Create backup of data stored on the EasyMail7 Server.

2. Download backup file to a local computer.

3. Uninstall G-Lock EasyMail7.

4. Install a new copy of G-Lock EasyMail7 onto a new server/computer or to a new directory on the same machine.

5. Upload the backup file.

6. Restore data from backup.


License and Price

Do you have different features for different licenses?

We limited only the free version of G-Lock EasyMail7 to 250 messages per hour and 12 000 messages per month. For the paid licenses, we simply charge a fixed annual price per user/workplace. We do not try and upsell you to more expensive licenses so you can access specific features. You can be assured that whatever size of business you are and whatever paid license you have, you will always have access to all G-Lock EasyMail7 features.


We have several computers in our office. How many licenses do we have to buy to install G-Lock EasyMail7 on each computer?

You can buy one license, install and activate the EasyMail7 Server on one computer in the office. Then you can install the EasyMail7 Client on as many computers in the office as you need and let several users connect from their Clients to the EasyMail7 Server and manage email lists and messages and send email campaigns. The EasyMail7 Client does not require the license.


Does each server installation require a license?

Yes. G-Lock EasyMail7 license is sold on a per-server basis. Each EasyMail7 Server installation must have their own license. The EasyMail7 Client can be installed on as many computers as you need and does not require the license.


What is the price for one license?

The license price starts from $149 USD for the first year. This license allows to create one user and one workplace inside the the program. If you need to have more users/workplaces, you need a higher license. The license price depends on the number of users/workplaces you can have inside the program. See all prices here.


What is a workplace?

A workplace includes email server accounts, email templates and drafts, sent items, contact groups (internal and external lists), and Bounce Handler settings.


Can the license be transferred from one PC to another?

Yes, you can install the EasyMail7 Server on a different computer/server and activate it using your existing personal key.


Can I change the number of users/workplaces?

Yes. You can increase the number of users/workplaces at any time by paying the difference in a time adjusted fee.


Can I continue using the product if the subscription expires and I choose not to renew?

Absolutely. You can continue to use the EasyMail7 which you have licensed and paid for as long as you require. When a subscription expires, it simply means that you will no longer be issued any product updates or new product releases.


How much is the renewal fee?

On time renewal costs are substantially lower than the first year subscription costs. Renewal costs increase on a monthly basis 30 days after the expiration of your subscription:

Months since purchase Discount
12 – 13 60%
13 – 14 40%
14 – 15 20%
15+ 0%

You can download the latest version available for your license or renew your license here.


Features and Functionality

What does the EasyMail7 Server do?

The EasyMail7 Server runs as a service in the background and does not require a user being logged in. It does most of the work: send out messages, check for incoming returned messages and update the contact lists. The user connects from the EasyMail7 Client to the EasyMail7 Server through public RESTful API to administrate email lists, create and send messages.


How many emails per hour can I send with G-Lock EasyMail7?

The free demo version of G-Lock EasyMail7 is limited to 250 messages per hour and 12 000 messages per month. Paid versions do now have any email sending restrictions.

When you enter the SMTP server name in G-Lock EasyMail7 Account Settings just like in MS Outlook, G-Lock EasyMail7 simply gives the messages to the SMTP server and the SMTP server sends them out to the recipients. In this case the speed of sending the emails depends on the mail server. G-Lock EasyMail can give 100 000 emails per hour to the server. If the mail server can handle such volume of emails, you will be able to send 100 000 messages per hour using a paid version.


Can I send to more than group at a time?

Yes, you can choose multiple groups in the Group field and send the message to multiple groups at a time.


Can it rotate SMTP servers when sending emails?

Yes, you can enter many SMTP servers for one account. G-Lock EasyMail7 will automatically rotate the SMTP servers when you are sending emails from that account.


Is it necessary to buy another SMTP Server to use G-Lock EasyMail7?

G-Lock EasyMail7 is not supplied with the SMTP server. You need to enter a 3rd party SMTP server in the program. If you don't have your own SMTP server, you can use the SMTP server of your Internet service provider. You can contact your ISP and ask them about their SMTP settings.

If using your ISP SMTP server is not an option for you, you can consider one of the following options:

1. VPS hosting

You can read about web hosting companies, plans and prices at this forum.

By default web hosting services provide you with the Exim MTA (mail transfer agent). But this MTA is not very reliable and it doesn't allow sending huge amounts of emails.

We also have a VPS hosting. But instead of the default Exim MTA, we use Axigen MTA from
http://www.axigen.com/mail-server/download/

We are happy with it. Axigen MTA allows send many emails without problems. In addition, it allows you properly configure sender authentication records that are important if you want to get your emails delivered to the recipient's Inbox.

We use our domain name glocksoft.com. We have Axigen set on the port 26 while Exim uses the default 25 port.

We send to our customer database only so we don't have spam complaints issues.

Plus, we are signed up for feedback loops with major ISP such as Yahoo, MSN, USA.net and if we receive a notification that someone flagged our email as spam, we remove that email address from our database.

The speed of sending the emails is rather fast – 10,000 emails (message size is 15 KB) within 30 min.

2. Amazon SES

Amazon Simple Email Service (Amazon SES) is a highly scalable and cost-effective bulk and transactional email-sending service for businesses and developers. Subscription is quick and is on pay-as-you-go basis. Once you setup an account with Amazon SES, you can setup G-Lock EasyMail7 to use Amazon SES API to send bulk emails. Or, you can use the Amazon SES SMTP settings in G-Lock EasyMail7.

3. SMTP.com

SMTP.com provides the highest performance in sending emails and ensures inbox delivery for your critical messages, while protecting your IP reputation. SMTP.com establishes Feedback Loops (FBL), DomainKeys/DKIM signing, SPF and manages ISP Relationships (including Whitelist, Greylist and Blacklist resolution) for you. They have a variety of service plans that address the diverse needs of users ranging from small businesses to large corporations who require higher service levels and support. To try the service, click here for your 28-day free trial account.


I have signed up for Amazon SES and have successfully sent test messages to myself. However when I try to send messages to anyone else it does not send the emails for the list and the "Last Response" field says: "Email address is not verified". How do I send the list to Amazon to verify it?

Note that as a new user, you are in the Amazon sandbox and you can send the message only to the email addresses that you have verified. Here is what it is written on the Amazon website:

====
New users are placed in the Amazon SES sandbox, where they can test and evaluate the service in a restricted mode. As a sandbox user, you have full access to the Amazon SES API; however, the following restrictions are in effect:

- Emails can be sent only to and from verified email addresses.
- You can send a maximum of 200 messages per 24-hour period.
- You can send a maximum of one message per second.
====

So, you need to request a production access for your account on Amazon SES to be able to send the message to any email addresses.


I encounter a problem when trying to send emails with photos. The following message appears: "One or more pictures in this message could not be found. When you send this message, these pictures will not be included. Are you sure you want to send this message?".

Make sure that there are the absolute paths to the images in your email. Better if you re-insert the images before sending the email. To do this:

Open your message in the Edit mode and then click on the "Picture” icon.

Browse the folders and select the image you want to insert, for example:

C:\Documents and Settings\Julia\My Documents\My Pictures\pic1.gif

This is the absolute path and it will work well.

If you have a web site, we recommend that you upload your images to your website and link them to the message. You can upload the images to a web site directly from G-Lock EasyMail7 using the built-in FTP client. Then G-Lock EasyMail7 will automatically replace local paths to the images with the paths on your website in the message.

When the images are loaded from the server, it helps decrease the message size and increase the sending speed. Plus, images loaded from a web site display properly within the message in web based email accounts.


I have used G-Lock EasyMail7 for some time and I noticed that all the emails were going to the Spam folder. What about it?

Note that the deliverability rate to the Inbox depends mostly on your sender reputation and on the list you send emails to and not on the email software you use. If your message triggers spam filters, it may be sent to the spam or junk folder or deleted forever without any notification to you.

Here are the tips you can follow to avoid your emails being marked as spam:

1. Send emails to a verified list of opt-in subscribers. If you send to people who don't know you and did not request emails from you, they are likely to report your messages as spam to the ISP.

2. Send the emails through your ISP mail server or through your own mail server which has the sender authentication records such as SPF records, Reverse DNS, DomainKeys records properly setup. For more details read this article.

3. Send the emails using Amazon SES API or SMTP settings if you don't have your own SMTP server or can't use your ISP mail server due to email sending restrictions. Amazon SES is a cheap email sending service. Amazon SES charges only $1 per 10 000 messages. With Amazon SES you can be sure that your emails will be delivered to the Inbox because they watch about their email sender reputation and their servers have all authentications records properly setup.

4. Check your mail server IP address against spam databases (blacklists). If the IP is listed in some spam databases, your emails may be classified as spam. You can use the tools below to check your IP:

http://www.mxtoolbox.com/

http://www.dnsbl.info/dnsbl-database-check.php

If you see that your IP is blacklisted, you should go to the websites of those blacklists and search for the removal instructions.


Can I load a HTML email into G-Lock EasyMail7?

Yes, you can create your own layout in any standalone HTML editor like Adobe DreamWeaver, FrontPage, or Microsoft Expression Web and load it in G-Lock EasyMail7. Plus, G-Lock EasyMail7 includes a rich store of professionally designed HTML email templates that you install and use for creating email newsletter and a fully-featured context-sensitive message editor so that you can create a HTML email directly in the program.


Can I send a message on a language other than English?

Yes, you can send a message on any language and even a multi-lingual message.


Where can I set the time interval between sent messages? My provider limits the number of emails one can send per hour.

You can set email throttling in the settings of your Email Server Account. Click on the Workplace menu at the top left corner of G-Lock EasyMail7 window, click on “Email Server Accounts”, select the account and click “Edit”. Here you can set the number of messages per hour, per day and the number of messages sent simultaneously (simultaneous SMTP connections).

Note that the monthly limit of email messages is set by Admin in the Workplace options.


Can G-Lock EasyMail7 automatically attach different files for different recipients?

Yes, G-Lock EasyMail7 can attach different files for different recipients. Please, read this tutorial for more information.


Does G-Lock EasyMail7 provide any kind of tracking reports (sent, not sent, bounced, unsubscribed, opened, deleted etc.)?

G-Lock EasyMail7 only shows you the number of processed, sent and not sent emails. To get the reports about who opened the email, who clicked links in your message, who unsubscribed and which email clients your recipients used to open your message, you can use our G-Lock Analytics email tracking service. G-Lock EasyMail7 is integrated with G-Lock Analytics. You can read this tutorial to learn how to use G-Lock EasyMail7 with G-Lock Analytics.

In addition, G-Lock EasyMailis is integrated with Google Analytics and Piwik Analytics so that you can get detailed reports on your website’s visitors, conversions and sales (visits, page views, etc.).


How does G-Lock EasyMail7 handle bounce emails?

G-Lock EasyMail7 has the built-in Bounce Handler. The program can determine hard bounce, soft bounce, mail block and abuse/fraud feedback reports bounce emails. The Bounce Handler can automatically unsubscribe or delete bounce emails from internal groups, update external databases, and delete bounce emails from external databases.

Plus, it can delete transient bounce, challenge-response and auto-reply messages from the server.


Does it provide the unsubscribe link?

Yes, G-Lock EasyMail7 provides you a ready to use unsubscribe link that you can merge into the message. You can customize the unsubscribe link as you like and have different unsubscribe links for different groups.